Multi-Channel Customer Engagement

Learn a New Skill Today!

Phone, email, social media—there are many ways to communicate with customers!.

Each channel has unique requirements and etiquette.

With so many ways to communicate, how can you give customers a cohesive experience?

In this course, you will:

• • Review different types of customer communication channels
  • Dive deeper into four channels, exploring strategies to optimise customer communications
  • Learn ways to seamlessly switch between channels and even incorporate multiple channels into an overarching strategy.

About the course 

• • 4 Types of Customer Service
  • Writing Outstanding Customer Emails
  • Talking to Customers on Live Chat
  • Supporting Customers on Social Media
  • Mastering Customer Service Phone Calls
  • Successful Channel Switching in Customer Service
  • An Introduction to Omnichannel Customer Service
  • Summary

How Can I Learn – Online