Dealing with Customer Feedback

Learn a New Skill Today!

A customer has just finished relating the negative experience they had with your product or service.

What now? Do you react defensively — or thank them for their Candor?   Either way, what do you say?

In this course, you’ll learn:

• • Why customer feedback is important
  • How to solicit it effectively
  • Explore ways to respond to positive, neutral, and negative feedback so that you can use the information you get to make changes for the better

About the course 

• • Why Customer Feedback Is Valuable
  • How to Solicit Useful Feedback
  • How to Respond to Different Types of Feedback
  • Sample Responses to Customer Feedback
  • Check Your Understanding
  • Summary

How Can I Learn – Online