Customer Service Fundamentals


Learn a New Skill Today!

The health of a business depends on the strength of its customer relationships.

Yet every interaction is different—what pleases one customer but won’t necessarily please the next.

So, how do you provide effective customer service across the board and what takes a customer experience from adequate to excellent?

In this course, you will learn and develop:

    • How customer service impacts a business
    • How to balance being personable and being professional
    • How you can meet and exceed customer expectations
    • A solid foundation of customer service skills you can put into practice.

About the course 

    • What Is Customer Service and Why Does It Matter?
    • Balancing Personable and Professional Customer Service
    • Meeting and Exceeding Customer Expectations
    • Summary



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