Soliciting and Responding to Customer Feedback

$114

Learn a New Skill Today!

A customer has just finished relating the negative experience they had with your product or service.

What now? Do you react defensively — or thank them for their Candor?   Either way, what do you say?

In this course, you’ll learn:

    • Why customer feedback is important
    • How to solicit it effectively
    • Explore ways to respond to positive, neutral, and negative feedback so that you can use the information you get to make changes for the better

About the course 

    • Why Customer Feedback Is Valuable
    • How to Solicit Useful Feedback
    • How to Respond to Different Types of Feedback
    • Sample Responses to Customer Feedback
    • Check Your Understanding
    • Summary

How Can I Learn – Online

 

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